ADMIN DASHBOARD

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TIA-222-G
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Joined: Fri Aug 04, 2017 4:25 pm

ADMIN DASHBOARD

Post by TIA-222-G » Fri Aug 04, 2017 4:32 pm

I am able to login to the administer dashboard. However, when I select any option in the dashboard, it redirects me to the login screen. I would like to backup the FAQ data so we can migrate and upgrade to a newer version. We are currently using version phpMyFAQ 2.6.15. Yes it is ancient. This FAQ is used for an industry non-profit and has had over 1 million hits, but very little administration support. Any help would be appreciated. Can I gather the data directly from the server without the admin dashboard?

Thorsten
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Re: ADMIN DASHBOARD

Post by Thorsten » Sun Aug 06, 2017 10:20 am

Hi,

you can backup all data from the MySQL database with tools like phpMyAdmin

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
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TIA-222-G
Posts: 2
Joined: Fri Aug 04, 2017 4:25 pm

Re: ADMIN DASHBOARD

Post by TIA-222-G » Fri Sep 01, 2017 1:52 pm

Thank you.

It appears our problem is more fundamental and operational in nature. When we log in as an administrator and we attempt to complete an administrative task, e.g. review open questions, the program redirects us to the login screen. The redirect occurs regardless of the administrative function we select. We initially thought this was occurring because we were using an old version of the software (V2.6). However, when the program was installed offline using a more recent version and the database was installed using a backup, the same issue arose.

Any insight that would allow us to resolve this problem would be appreciated. The system derived from your software has had 1.1 million hits since its installation. We are working to move it to a new internet location and we would like to expand the system in the future.

Thank you!

Thorsten
Posts: 14431
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
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Re: ADMIN DASHBOARD

Post by Thorsten » Sun Sep 10, 2017 6:56 am

Hi,

if you're get logged out after the first click in the admin backend, it seems that your PHP session management is broken and new sessions cannot be written.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist

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