Potential Bug in Questions Feature, PMF 2.6.5

[dajoker]

Being a bit new to PMF I cannot guarantee this is a bug, but it seems like one. When a question is answered I get the new FAQ entry (inactive until somebody changes that) as I expect, but the original question persists in the list of 'Open Questions' and that doesn't make much sense to me. Is that correct? Does it go away at some point? I suppose I could set the 'Disable visibility of new questions' option but it seems like that would prevent all questions from being publicly visible. I do not mind external users answering questions, but I do not want a dozen responses to the same question if the first one suffices and is approved. The docs do not seem to specify exactly how this should all work so I could easily be just missing the whole point here.

Expected Results:
Answering a question removes the question from the public list, perhaps until the question's answer is rejected as not being good enough or something by an admin.

Actual Results:
Open Questions live forever.

[Thorsten]

Hi,

yes, open questions are still open if someone answered a question. This has a simple reason, please let me explain: If an anonymous user would answer a question which doesn't make any sense and the open question would be deleted, you would have a problem. That's why we don't remove the open questions if they are answered.

But any improvements on this workflow are appreciated.

bye
Thorsten

[dajoker]

Okay, that's more or less what I expected. Along these lines where do administrators see new FAQs that are not set as active? For example the public creates a question and somebody else from the public (or even a regular user) creates an answer. I see this in faqdata but it is not 'active' so it's not available otherwise.

As the admin what I can do is go into Content and search assuming I know where the new FAQ exists, but that doesn't seem realistic since knowing where the new FAQs are implies I know more about the FAQ entries than is likely when the public is really submitting them. There must be a view somewhere of inactive FAQ entries, or maybe some kind of notification I'm not getting with a link to the new FAQ for internal admins only when it is created... maybe?

Thanks for the quick responses.

[Thorsten]

Hi,

you can see the deactivated entries in the list view of all entries. But a second view for all unapproved entries is a good idea.

bye
Thorsten

[dajoker]

Yes, this will be critical for me. I cannot casually browse a list view of 61K (and growing) entries. I'll see if I can whip something up right quick with what you have currently to make this work in a hurry.