Keyword search not working in Administration > Edit FAQs

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Keyword search not working in Administration > Edit FAQs

Postby kballard » Thu Aug 26, 2010 10:10 pm

We have a series of FAQs with keywords assigned to them. When we go to Administration > Edit FAQs and enter a keyword in the Keywords search field, then click search, no results are returned.

Thanks!

Kevin
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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Fri Aug 27, 2010 8:21 am

Hi,

does it work for you in the frontend? It's the same search ...

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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Fri Aug 27, 2010 2:50 pm

It works great in the front end, but not from the Administration page. Very odd. I'm using Firefox 3.6.x, with MS SQL Server backend.
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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Fri Aug 27, 2010 5:01 pm

Hi,

this is really strange because it's the same code. Do you get any errors?

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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Fri Aug 27, 2010 5:14 pm

There are no visible errors - just blank results. Is there a backend error log or SQL error file I can look at to see if there's a backend error?
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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Fri Aug 27, 2010 8:36 pm

Hi,

you can try to enable the debug output by activating it in inc/Init.php.

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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Fri Aug 27, 2010 8:40 pm

Done. When I attempt the search, no debug output appears, even though it does when I first hit the page. It's just blank, and shows no FAQs in the Edit FAQs section. Very strange.

Kevin
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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Fri Aug 27, 2010 8:41 pm

It appears the problem is in the display, probably not in the search. As soon as I hit search, the debug output goes away, and no results return.
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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Sat Aug 28, 2010 8:06 am

Hi,

hm, I'll do a code review on that code to see what's happening here. Do you have 2 screenshots for how it's look like for you? Thanks.

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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Mon Aug 30, 2010 3:19 pm

Yessir. Here are the before and the after screenshots.

Thanks.

Kevin
Attachments
After.JPG
After.JPG (83.69 KiB) Viewed 2836 times
Before.JPG
Before.JPG (101.07 KiB) Viewed 2836 times
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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Mon Aug 30, 2010 5:23 pm

Hi,

thanks for the screenshots!

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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Mon Aug 30, 2010 6:16 pm

Hi,

this is really strange because you even get no message that no records were found. Do you have any errors in your webservers error log?

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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Mon Aug 30, 2010 10:35 pm

We've checked the logs - can't find any errors or anything else out of the ordinary.

Kevin
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Re: Keyword search not working in Administration > Edit FAQs

Postby Thorsten » Tue Aug 31, 2010 6:59 am

Hi,

okay, I still work on that.

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Re: Keyword search not working in Administration > Edit FAQs

Postby kballard » Tue Nov 02, 2010 5:36 pm

We've switched to MySQL, and this is working now. Thanks.
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