I check the following:
- That he is in the correct group.
- That the group he is has the rights to download attachments. Answer = yes
- That the user rights allows him to download attachments. Answer = yes
- That the category has the correct group that he was in select as part of restricted group permissions. Answer = yes
- That the FAQ has the correct group he was in as part of the FAQ restricted group permission. Answer = yes.
I even checked all the sub-categories and they all were correct.
But his account only would not allow him to download the attachment. He could access each category and sub-category and he could access the FAQ, but could not download the attachment.
After hours trying to find a solution, which I could not, I decided to add him to another user group, and when I did that, it worked and he was able to download the attachment.
Others in his original user group, did not have the problem he did.
What would be the reason for this.