User Emails

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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

User Emails

Post by skumar96 » Fri Dec 02, 2016 12:00 am

Hello,
i am facing an issue and i don't know whether this feature is actually exists or not.
1. When a user ask or post a question, the admin get an alert that a question is posted or asked but the user doesn't receives any acknowledgment email that the question is successfully posted and he/she will receive a notification when the question is answered or receives a comment.

2. When a users question is answered or receives a comment then also the user doesn't get any notification of the same.

Please let me know why this feature is not working for me if it is there and also how to fix it and where.

Thorsten
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Re: User Emails

Post by Thorsten » Mon Dec 05, 2016 8:10 pm

Hi,

this feature isn't implemented yet.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 » Tue Dec 06, 2016 12:44 am

Hello,
how the user will come to know that the question posted by him received an answer or comment?

Thorsten
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Location: #phpmyfaq
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Re: User Emails

Post by Thorsten » Tue Dec 06, 2016 8:30 pm

Hi,

sorry, my answer was wrong. If the admin saves the answer for an open question the user who added the question will be notified by mail.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 » Tue Dec 06, 2016 10:31 pm

What i have done is, as soon as the admin answers a question. The question get deleted from open questions. In this case, how the user will receive a notification regarding his/her question is answered.

Is there any way that all the email communications to admin, groups and users be in HTML instaed of plain text?

Thanks

Thorsten
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Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
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Re: User Emails

Post by Thorsten » Sat Dec 10, 2016 8:01 pm

Hi,

the notification will be send before the open question is deleted.

We only send text mails, no HTML mails.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 » Sat Dec 10, 2016 8:28 pm

Hello,
i didn't quite understand by "the notification will be send before the open question is deleted".
Simple question is, will the user get a notification that his/her question is answered or received a comment? If yes, please let me know which file and the line number.

Thanks

Thorsten
Posts: 14759
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
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Re: User Emails

Post by Thorsten » Sun Dec 11, 2016 9:18 pm

phpMyFAQ Maintainer and Lead Developer
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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 » Thu Dec 15, 2016 12:11 am

Hello Thorsten,
users are getting notifications when they registers but when they post a question or receives an answer/reply to their question, they do not receive any notifications.

Thanks

Thorsten
Posts: 14759
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten » Thu Dec 15, 2016 8:34 pm

Hi,

I'll check it.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist

skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 » Thu Jan 26, 2017 12:11 am

Hello,
any updates?????

Thorsten
Posts: 14759
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten » Thu Jan 26, 2017 9:17 pm

Hi,

currently I'm really busy. Please stay tuned.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist

skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 » Thu Feb 02, 2017 7:46 pm

Hello,
any updates?????

Thorsten
Posts: 14759
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten » Sun Feb 12, 2017 12:58 pm

Hi,

no, as I wrote, I was offline for two weeks.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist

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