I am using phpMyFAQ version 3.1.15 and I have recently noticed that all my tables, table formatting (such as, border lines, or background colors) are not being displayed on the FAQ. Furthermore I have found that if there is a great deal of text only content in an FAQ, that it truncates 50% of it and only displays the top 50% of the text.
Your assistance is greatly appreciated. Here is the actual source code of the FAQ as well incase I have done something wrong. However it seems to do this on any FAQ that I make with a table and table formatting.
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<p style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #ffffff; background-color: #ff0000;"><strong> Updated 11 September 2020 15:53 by @greg.paff </strong> </span></p>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #ff0000;">Added new chauffeur communication codes for going On and Off on the Auto Job Allocation Function. To view the codes <a href="/KB/index.php?solution_id=1127#Auto_Job">click here</a>. Refer to the FAQ "<a href="KB/index.php?solution_id=1573" target="_blank" rel="noopener">How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works</a>" for more information on the use of the codes</span></li>
</ol>
<hr />
<p style="font-family: Arial, Helvetica, sans-serif;"><strong> Updated 23 May 2020 08:46 by @steve.baltzois </strong></p>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif;">Updated the chauffeur code for VIPs for proceeding and drop off by entering a location after the VP (proceeding) or VD (drop off). For example if you are on a VIP job and you are proceeding with the VIP to Fox Studios, then you woud enter "VP Fox Studios Moorepark". When you arrive at the drop off location you would then enter "VD Fox studios Moorepark". If you had multiple proceedings and multiple dropoffs you would repeat this procedure for each proceeding and each drop off.</li>
<li style="font-family: Arial, Helvetica, sans-serif;">Only use the AS Directed "VJAD" when the VIP has you going to many places where the VIP has not provided us in the VIP Job List. In essence when the VIP simply wants to do as they decide, when they decide without at actual job list that has been planned and informed to event managers.</li>
</ol>
<hr />
<p style="font-family: Arial, Helvetica, sans-serif;"><strong> Updated 16 May 2020 23:35 by @greg.paff </strong></p>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif;">Added the explanation the <strong>Split Break Time </strong>offer option in this policy. To understand what this break policy is <a href="https://staff.iconic.productions/KB/index.php?solution_id=1549" target="_blank" rel="noopener">click here</a>.</li>
</ol>
<hr />
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #0000ff;"><span style="color: #808080;"> <strong>Updated 1 May 2020 by @steve.baltzois </strong> </span></p>
<ol>
<li><span style="color: #ff0000;"><span style="color: #808080;">Added new chauffeur job code for Hourly Service being offered to Tier 1, 2 and 3 CCRPs. Refer to FAQ policy on <a style="color: #808080;" href="https://staff.iconic.productions/KB/index.php?solution_id=1547" target="_blank" rel="noopener">hourly chauffeur service</a>.</span><br /></span></li>
</ol>
<hr />
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #0000ff;"><span style="color: #808080;"><strong>Updated 21 July 2019 by @steve.baltzois<br /></strong></span></p>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">THe test of the codes have come in and we will be changing the followimg codes to make it easier for all chauffeurs and you dont’t have to take your eyes off thye road. To make it simple these codes will be changed from Monday July 22, 2019. Thank you to everyone for your suggestions. (you do not need to use caps when entering the codes)</span><br />
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;"><strong>PD</strong> code for proceeding to destination will no longer be used and will be replaced with <strong>PP</strong>. PP will stand for <strong>Pax Picked-up and proceeding.</strong></span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;"><strong>DP </strong>code arrived at destination or dropped off CCRP at destination will no longer be used and will be replaced with <strong>DD</strong>. <strong>DD</strong> will stand for <strong>Dropped </strong>pax at <strong>Destination. </strong>(you still need to use UPF when completing an Uber Pool Job).<br /></span></li>
</ol>
</li>
</ol>
<hr />
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #0000ff;"><span style="color: #808080;"><strong>Updated 17 July 2019 by @steve.gilmore and approved by Executive Management Team.<br /></strong></span></p>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">Uber has updated their Tier levels and as a result we have had to update our system to comply with UBER. Here are the changes to the codes we will use from 12:01am Thursday July 18, 2019. (you do not need to use caps when entering the codes)</span><br />
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;"><strong>jr</strong> code will no longer be used. instead it will be replaced with tier specific codes of:</span>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">JX= Uber X job received.</span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">JP= Uber Pool job received</span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">JC= Uber Comfort or Uber Select job received</span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">JL= Uber Luxury or Uber Premium job received<br /></span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">JI = Iconic Chauffeur job reveived. Only for Tier 4 CCRPs</span></li>
</ol>
</li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">When on an <strong>Uber Pool job</strong>, </span>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">and an additional CCRP is added, you will need to use code <strong>UPX. UPX</strong> = Uber Pool Extra PAX picked up.</span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">and you have dropped off the extra CCRP but are still on the job with other UBER POOL CCRP in the vehicle you will need to use the code <strong>UPD. UPD = </strong>Uber pool Extra CCRP dropped still on the job with other CCRP</span></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: #000;"><span style="color: #808080;">and you have dropped off all CCRP on the Uber Pool Job, then use the code UPF. UPF = Uber Pool Job finished and completed.<br /></span></li>
</ol>
</li>
</ol>
</li>
</ol>
<hr />
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 18pt; color: #0000ff;"><strong>Chauffeur Communications codes to use in Slack Comms with office staff/contractors/the boss and the events team.</strong></p>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">All vehicles are fitted with an advanced Communication System directly from the Smart Phone called <strong>Slack Communications</strong>.</p>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">The company follows a very stringent trail of documentation and nearly 99% of all related issues needs to be documented and communicated by way of electronic historical trails (paper trails). The following situations and communications should occurs as follows:<br /><br />In the COMMS code to use, where it says OR, it means you can use one OR the other code. Codes are 2 or 3 letters that create command logs. Remember to enter the comms codes shown below to ensure that you have correclty logged.</p>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">You do not need to use CAPS when entering the codes.</p>
<table style="height: 832px; width: 100%; border-collapse: collapse; border-color: #000000; border-style: solid;" border="2">
<tbody>
<tr style="height: 14px;">
<td style="width: 33.3333%; height: 14px;"><strong>Description |</strong></td>
<td style="width: 33.3333%; height: 14px;"><strong>COMMS Code to USE |</strong></td>
<td style="width: 33.3333%; height: 14px;"><strong>Method of Communication |</strong></td>
</tr>
<tr style="height: 18px;">
<td style="width: 33.3333%; height: 18px; vertical-align: top;">Starting Shift and Logging on ...</td>
<td style="width: 33.3333%; height: 18px; vertical-align: top;">SS ...</td>
<td style="width: 33.3333%; height: 18px; vertical-align: top;">Slack Comms</td>
</tr>
<tr style="height: 18px;">
<td style="width: 33.3333%; height: 18px; vertical-align: top;">Finished Shift and Logging off ...</td>
<td style="width: 33.3333%; height: 18px; vertical-align: top;">ES ...</td>
<td style="width: 33.3333%; height: 18px; vertical-align: top;">Slack Comms</td>
</tr>
<tr style="height: 18px;">
<td style="width: 33.3333%; height: 18px;">______________________</td>
<td style="width: 33.3333%; height: 18px;">_______</td>
<td style="width: 33.3333%; height: 18px;">________________</td>
</tr>
<tr style="height: 24px;">
<td style="width: 99.9999%; background-color: #000000; height: 24px;" colspan="3"><span style="color: #0000ff; font-size: 14pt;"><strong>COMMUNICATION CODES for all UBER Chauffeur related jobs.</strong></span></td>
</tr>
<tr style="height: 36px;">
<td style="width: 33.3333%; height: 36px; vertical-align: top;">Uber X Job received (each time you receive a job) ...</td>
<td style="width: 33.3333%; height: 36px; vertical-align: top;">JX ...</td>
<td style="width: 33.3333%; height: 36px; vertical-align: top;">Slack Comms</td>
</tr>
<tr style="height: 54px;">
<td style="width: 33.3333%; height: 54px; vertical-align: top;"><strong>Uber Comfort</strong> or <strong>Uber Select</strong> Job received (each time you receive a job) ...</td>
<td style="width: 33.3333%; height: 54px; vertical-align: top;">JC ...</td>
<td style="width: 33.3333%; height: 54px; vertical-align: top;">Slack Comms</td>
</tr>
<tr style="height: 36px;">
<td style="width: 33.3333%; vertical-align: top; height: 36px;"><strong>Uber Pool </strong>Job received (each time you receive a job) ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 36px;">JP ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 36px;">Slack Comms</td>
</tr>
<tr style="height: 36px;">
<td style="width: 33.3333%; vertical-align: top; height: 36px;"><strong>Uber Luxury </strong>Job received (each time you receive a job) ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 36px;">JL ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 36px;">Slack Comms</td>
</tr>
<tr style="height: 54px;">
<td style="width: 33.3333%; vertical-align: top; height: 54px;"><strong>Iconic Tier 4 Chauffeur</strong> Job received (each time you receive a job) ...<strong><br /></strong></td>
<td style="width: 33.3333%; vertical-align: top; height: 54px;">JI ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 54px;">Slack Comms</td>
</tr>
<tr style="height: 54px;">
<td style="width: 33.3333%; vertical-align: top; height: 54px;"><strong>Iconic Hourly T1-3 Chauffeur</strong> Job received (each time you receive a job) ...<strong><br /></strong></td>
<td style="width: 33.3333%; vertical-align: top; height: 54px;">JH ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 54px;">Slack Comms</td>
</tr>
<tr style="height: 18px;">
<td style="width: 33.3333%; vertical-align: top; height: 18px;">When you arrive at location ...<strong><br /></strong></td>
<td style="width: 33.3333%; vertical-align: top; height: 18px;">AV ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 18px;">Slack Comms</td>
</tr>
<tr style="height: 90px;">
<td style="width: 33.3333%; vertical-align: top; height: 90px;">The moment the CCRP has entered the vehicle, you have SNIFF and are about to proceed on the job.<br /><strong>PP</strong> will stand for <strong><span style="color: #0000ff;">PAX Picked-up and proceeding</span></strong></td>
<td style="width: 33.3333%; vertical-align: top; height: 90px;">PP ..</td>
<td style="width: 33.3333%; vertical-align: top; height: 90px;">Slack Comms</td>
</tr>
<tr style="height: 36px;">
<td style="width: 33.3333%; vertical-align: top; text-align: right; height: 36px;"><strong>Uber Pool</strong> - picking up extra CCRP ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 36px;">UPX ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 36px;">Slack Comms</td>
</tr>
<tr style="height: 54px;">
<td style="width: 33.3333%; vertical-align: top; text-align: right; height: 54px;"><strong>Uber Pool - </strong>dropped off extra CCRP but still<br />have other CCRPs in vehicle ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 54px;">UPD ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 54px;">Slack Comms</td>
</tr>
<tr style="height: 145px;">
<td style="width: 33.3333%; vertical-align: top; text-align: right; height: 145px;"><strong>Uber Pool </strong> - When finished/completed an Uber Pool Job and all CCRPs have been dropped off<br /><span style="color: #ff0000; font-size: 10px;"><strong>Only use when completing an UBER Pool job</strong>.</span><br /><span style="color: #0000ff;"><strong><span style="font-size: 10pt;">All other chauffeur jobs that are finished use the code below. ...</span></strong></span><strong><br /></strong></td>
<td style="width: 33.3333%; vertical-align: top; height: 145px;">UPF ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 145px;">Slack Comms</td>
</tr>
<tr style="height: 127px;">
<td style="width: 33.3333%; vertical-align: top; text-align: right; height: 127px;">Finished / Completed CHAUFFEUR JOB (except for Uber Pool) and CCRP has exited vehicle and you have dropped the client off at the final destination<strong><br /><span style="color: #0000ff;">DD </span></strong><span style="color: #0000ff;">will stand for </span><strong><span style="color: #0000ff;">Dropped pax at Destination ...</span></strong></td>
<td style="width: 33.3333%; vertical-align: top; height: 127px;">DD ...</td>
<td style="width: 33.3333%; vertical-align: top; height: 127px;">Slack Comms</td>
</tr>
<tr style="height: 18px;">
<td style="width: 33.3333%; height: 18px;">______________________</td>
<td style="width: 33.3333%; height: 18px;">_______</td>
<td style="width: 33.3333%; height: 18px;">________________</td>
</tr>
<tr style="height: 24px;">
<td style="width: 99.9999%; background-color: #000000; height: 24px;" colspan="3"><span style="color: #0000ff; font-size: 14pt;"><strong>VIP JOB COMMUNICATION CODES</strong></span></td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB Confirming job received ...</td>
<td style="width: 33.3333%; vertical-align: top;">VC ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms +<br />Press YES on work calendar job.</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB on route to pick up location ...</td>
<td style="width: 33.3333%; vertical-align: top;">VR ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB Arrived at pick up location ...</td>
<td style="width: 33.3333%; vertical-align: top;">VA ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB Proceeding <br /><em><span style="font-size: 10pt;">(use whenever you are travelling in the vehicle with the CCRP, after they have exited the vehicle and then returned)</span></em>. ...</td>
<td style="width: 33.3333%; vertical-align: top;">VP + location<br /><span style="font-size: 9pt; color: #ff0000;"><em>eg: VP Fox Studios Moorepark ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB Arrived at Drop off Location ...</td>
<td style="width: 33.3333%; vertical-align: top;">VD + location<br /><span style="font-size: 9pt; color: #ff0000;"><em>eg: VD Fox Studios Moorepark ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB Waiting in car at Location ...</td>
<td style="width: 33.3333%; vertical-align: top;">VWL ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB As Directed<br /><em><span style="font-size: 10pt;">(use whenever you have exited the vehicle with the CCRP and are physically with the CCRP assisting them)</span></em>. ... </td>
<td style="width: 33.3333%; vertical-align: top;">VJAD ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">VIP JOB Completed – forwarding job details ...</td>
<td style="width: 33.3333%; vertical-align: top;">VIPC ... </td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms +<br />Email <a href="mailto:event.managers@iconic.productions">event.managers@iconic.productions</a> confirmation of all completed details. <em>Refer to Policy on how to complete VIP job by <a href="https://staff.iconic.productions/KB/index.php?solution_id=1094" target="_blank" rel="noopener">clicking here</a>.</em></td>
</tr>
<tr style="height: 18px;">
<td style="width: 33.3333%; height: 18px; vertical-align: top;">______________________</td>
<td style="width: 33.3333%; height: 18px; vertical-align: top;">_______</td>
<td style="width: 33.3333%; height: 18px; vertical-align: top;">________________</td>
</tr>
<tr style="height: 24px;">
<td style="width: 99.9999%; background-color: #000000; height: 24px;" colspan="3"><span style="color: #0000ff; font-size: 14pt;"><strong>OTHER COMMUNICATION CODES to use .</strong></span></td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;"><a id="Auto_Job"></a>Auto Job Allocation Function is OFF<br /><span style="font-size: 9pt;"><em> use 2 hours before your VIP job ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">AJOFF ... </td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Auto Job Allocation Function is ON<br /><span style="font-size: 9pt;"><em> use when you completed your VIP job and are back online on the Job APP and ready for Tier 1-3 jobs to inform the event managers ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">AJON ... </td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Need a rest break ...</td>
<td style="width: 33.3333%; vertical-align: top;">RB ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Need a toilet break ...</td>
<td style="width: 33.3333%; vertical-align: top;">TB ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Need a stretch break ...</td>
<td style="width: 33.3333%; vertical-align: top;">SB ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Returning from rest / toilet / stretch break ...</td>
<td style="width: 33.3333%; vertical-align: top;">RFB ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Split Break option for a full 2 hours. ...</td>
<td style="width: 33.3333%; vertical-align: top;">SBT2 @eventmanagers ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Split Break option for a full 4 hours ...</td>
<td style="width: 33.3333%; vertical-align: top;">SBT4 @eventmanagers ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Split Break finished / ended<br /><span style="color: #333333;"><em><span style="font-size: 9pt;">* use for the 2 or 4 hour break option ...</span></em></span></td>
<td style="width: 33.3333%; vertical-align: top;">SBTEND @eventmanagers ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Going to fill up car with fuel</td>
<td style="width: 33.3333%; vertical-align: top;">FS ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Finished filling up the car with fuel and proceeding again ...</td>
<td style="width: 33.3333%; vertical-align: top;">FSE ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Going Offline - for any reason (need to explain reason) ...</td>
<td style="width: 33.3333%; vertical-align: top;">OFL ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Going back Online, after going Offline ...</td>
<td style="width: 33.3333%; vertical-align: top;">ONL ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Getting out of car / leaving car (for reason that is not job related) ...</td>
<td style="width: 33.3333%; vertical-align: top;">LC ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Returning to car from getting out or leaving it ...</td>
<td style="width: 33.3333%; vertical-align: top;">CRT ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Delay in going back online (explain why) ...</td>
<td style="width: 33.3333%; vertical-align: top;">DLL ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Need Car Wash / Getting Car Wash ...</td>
<td style="width: 33.3333%; vertical-align: top;">CW ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Car Wash Finished and proceeding ...</td>
<td style="width: 33.3333%; vertical-align: top;">CWE ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Going on break ...</td>
<td style="width: 33.3333%; vertical-align: top;">BRK ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Returning from break ...</td>
<td style="width: 33.3333%; vertical-align: top;">RTB ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Customer has International Number to call and confirm ...</td>
<td style="width: 33.3333%; vertical-align: top;">INT ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Need to charge client cleaning fee as client left vehicle messy / vomited ...</td>
<td style="width: 33.3333%; vertical-align: top;">CLF ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Used Toll with PAX in vehicle.<br /><span style="color: #ff0000;"><em>This needs to be informed immediately after dropping off the PAX. ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">UTP ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Problem with drop off destination address or location ...</td>
<td style="width: 33.3333%; vertical-align: top;">PDAL @eventmanagers ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Still Waiting for customer at 30 mins mark ...</td>
<td style="width: 33.3333%; vertical-align: top;">W30 ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms or Call Steve B</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Empty and waiting proceeding to next core area.<br /><span style="color: #ff0000;"><em>To be used when you have stopped and waited in core area for 30 minutes ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">EWP ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Cannot find customer</td>
<td style="width: 33.3333%; vertical-align: top;">CNF ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Job details changed by customer (eg multiple drop offs / different destination address) ...</td>
<td style="width: 33.3333%; vertical-align: top;">JDC ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Customer cancelling job ...</td>
<td style="width: 33.3333%; vertical-align: top;">CNL ...</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Issue with Credit Card ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Call office for Accounts Dept or Steve B</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Customer unhappy ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Call Steve B</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Did not “Slide to Begin Trip” for charges to apply at entering the vehicle with the client<br /><span style="color: #ff0000;"><em>Needs to be done immediately after dropping off PAX. ...</em></span></td>
<td style="width: 33.3333%; vertical-align: top;">DNS</td>
<td style="width: 33.3333%; vertical-align: top;">Slack Comms</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">System Network Area ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Slack to Support Team</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Mobile Phone Drop Outs / No Charge ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Steve B</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Passwords / Phone Passcode / System Code ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Steve B</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Waiting to long for reply from Events Team ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Call Steve B first, then office number</td>
</tr>
<tr>
<td style="width: 33.3333%; vertical-align: top;">Unsure of how to use Comms System / Comm System not working ...</td>
<td style="width: 33.3333%; vertical-align: top;"> </td>
<td style="width: 33.3333%; vertical-align: top;">Call Steve B first</td>
</tr>
<tr>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
</tr>
<tr>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
</tr>
<tr>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
</tr>
<tr>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
<td style="width: 33.3333%;"> </td>
</tr>
</tbody>
</table>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"> </p>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">The <span style="color: #008080; background-color: #ffff00;"><strong>#Chauffer-Event-Jobs</strong></span> channel has 1 <strong>@eventmanager</strong> rostered every 8 hours to monitor the channel and allocate jobs to drivers. The <strong>@eventmanager</strong> rostered is responsible for all Chauffeurs across the Company’s offices and countries. This means that communication to the <strong>@eventmanager</strong> needs to be done in an orderly manner to ensure that communication between chauffeurs and the rostered event manager is quick and efficient. When communicating on the <span style="color: #008080; background-color: #ffff00;"><strong>#Chauffer-Event-Jobs</strong></span> channel all chauffeurs need to minimize the amount of the time writing on SLACK and how they communicate with the <strong>@eventmanagers</strong>.</p>
<ol>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">All codes must be entered instantly and immediately without delay. This is to ensure that the rostered staff are able to match jobs to charges and tracking for the safety and security of all Iconic Chauffeurs.<br /><br /></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">All codes must be entered accurately to ensure the system records all jobs and tracking accurately.<br /><br /></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">All codes must be entered without the use of the @ tag system. <span style="color: #ff0000;"><em>AT </em><em>NO</em><em> POINT IS A CODE</em></span> to be used with the @ tag. <strong><span style="color: #ff0000;">The exception</span></strong> to this is when a chauffeur used the break codes or the offline or online codes.<br /><br /></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">When a Chauffeur needs to talk or communicate with the rostered event manager, or supervsior or provide additional information regarding a job, issue, or matter and needs to talk on the <span style="color: #008080; background-color: #ffff00;"><strong>#Chauffer-Event-Jobs</strong></span> channel the chauffeur is only use <strong>@eventmanagers</strong> for all communication, conversations, replies. This allows the rostered event manager to reply to all communcations coming in from all Chauffeurs on all the lines, but also ensures that if the rostered event manager is busy or unable to reply in due time, that a supervisor, @steve.baltzois or another event manager can be alerted to reply to the chauffeur in a reasonable amount of time.<br /><br /></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">While at times on the <span style="color: #008080; background-color: #ffff00;"><strong>#Chauffer-Event-Jobs</strong></span> channel the name of the rostered event manager will display to allow you to know who is talking. Where you need to reply on the the <span style="color: #008080; background-color: #ffff00;"><strong>#Chauffer-Event-Jobs</strong></span> channel <span style="text-decoration: underline;"><strong><span style="color: #ff0000; text-decoration: underline;">do not reply to that specific person</span></strong></span>. This reduces the ability for other supervisors or event managers to assist if the channel is busy with other communications. The name of the event manager is only for Chauffeurs to see who is communicating. To ensure that Chauffeurs are focussed on the work and not who to speak to directly all communication, forwards, replies, conversations must always and only be the group tag of <strong>@eventmanagers. <br /><br /></strong></li>
<li style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">At times the system or the event manager may not always display the name of the person speaking, especially during busy times. This is used when event managers use the group account of <strong>@eventmanagers</strong> to reply to provide information back to the Chauffeur.</li>
</ol>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"><span style="text-decoration: underline; color: #0000ff;"><strong>Company Contact telephone numbers and emails.</strong></span></p>
<ul>
<li>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"><strong>Customer telephone number / National Phone Number for Customers: <span style="color: #0000ff;">1300 860 074</span></strong></p>
</li>
<li>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"><strong>Office Number for Event Management (</strong><span style="color: #ff0000;">do not give this number out to any customers - it is only to be use for internal staff calls<strong>)</strong></span><strong>: <span style="color: #0000ff;">02 8916-6224</span></strong></p>
</li>
<li>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"><strong>Events Team Desktop Mobile Message System</strong> (office mobile - we will not answer calls to this mobile number - so don't call it please)<strong>:</strong> <span style="color: #0000ff;"><strong>0488 863 175</strong></span></p>
</li>
<li>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"><strong>Email address to Events Team:</strong> <a href="mailto:event.managers@iconicperformances.com.au"> event.managers@iconicperformances.com.au</a> ; <a href="mailto:event.managers@iconic.productions"> event.managers@iconic.productions</a></p>
</li>
<li>
<p style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;"><strong>Company Fax Number: <span style="color: #0000ff;">02 8221-9625</span></strong></p>
</li>
</ul>
<hr />
<h2><span style="color: #0000ff;"><strong>Questions Asked and Answered:</strong></span></h2>
<ol>
<li>David Phillip | 20-Sep-2020 04:01 | <br /><strong>Question for: "Iconic Tier 4 Chauffeur Job received code listed is: "J I" is that a capitol "i?"</strong>
<ol style="list-style-type: lower-alpha;">
<li><span style="color: #3366ff;"><em>answered by @greg.paff 21-Sep-2020 13:13</em></span>
<ol style="list-style-type: lower-alpha;">
<li><em>No. It is a L "l" for Job Luxury. J = Job and L or l = luxury<br /></em></li>
</ol>
</li>
</ol>
</li>
</ol>
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