Workflow for a question/FAQ

[rowan.bradley]

I just installed phpMyFaq, and am starting to try it out. I am puzzled thought about the stages that a question goes through. In particular, I have entered a few questions, and submitted answers for some of them, but now when I look at one of these answered questions, it displays the question but in place of the answer it says "This entry is in revision and can not be displayed". What has to happen before the answer is no longer "in revision, and can be displayed? What has to happen to a question and answer for it to become a "FAQ"? Is there a process by which the community can give marks or ratings to a question and answer, and that allows other users to see which answers are regarded by the community as trustworthy, and correct, and helpful?

I hope someone can describe for me the process that a new question goes through on its journey to becoming part of the knowledge base.

Thanks - Rowan

[Thorsten]

Hi,

did you activate the FAQs?

bye
Thorsten

[rowan.bradley]

No, probably not. Who has to activate a FAQ? The person who created the question, the person who answered it, the administrator, or who?

I repeat my question about workflow. It would be really useful to have a description of the possible workflows for questions/answers/FAQs.

Thanks - Rowan

[Thorsten]

Hi,

did you already read the documentation? It's here: http://www.phpmyfaq.de/docs/2.8

The workflows are described in the documentation.

bye
Thorsten

[rowan.bradley]

No, sorry, I didn't. You know what they say - "when all else fails...".

I will work my way through it, and no doubt find the answer.

I already found that both FAQs and Questions have to be activated by an administrator. Strangely the documentation doesn't seem to explain how an administrator activates a FAQ or Question. If when logged in as admin, I list all open questions, there is a "Publish" option that I can set. Is this what Activating a question means? If it's something different, what is it?

If an answered question automatically becomes a FAQ, then I suppose Open Questions means "all the questions". I had assumed that a question that had been answered was a "closed question", but if this is automatically becomes a FAQ, then there are no closed questions, only open questions.

If as admin I have to activate all unactivated questions, and all unactivated FAQs, I would have expected to find a way of listing all the FAQs and Questions that need to be activated, so I can work through them. How do I do this?

Thanks - Rowan

[Thorsten]

Hi,

you are misunderstanding questions and FAQs:

- questions are only questions, only added by users from your frontend. Questions can be visible or unvisble, depending how you configure your FAQ
- FAQs are combined questions with the answer. FAQs can be added by admins and by users in frontend, but then they have to activated by default

I hope this makes everything clearer.

bye
Thorsten