User Emails

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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

User Emails

Post by skumar96 »

Hello,
i am facing an issue and i don't know whether this feature is actually exists or not.
1. When a user ask or post a question, the admin get an alert that a question is posted or asked but the user doesn't receives any acknowledgment email that the question is successfully posted and he/she will receive a notification when the question is answered or receives a comment.

2. When a users question is answered or receives a comment then also the user doesn't get any notification of the same.

Please let me know why this feature is not working for me if it is there and also how to fix it and where.
Thorsten
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Joined: Tue Sep 25, 2001 11:14 am
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Re: User Emails

Post by Thorsten »

Hi,

this feature isn't implemented yet.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 »

Hello,
how the user will come to know that the question posted by him received an answer or comment?
Thorsten
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Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
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Re: User Emails

Post by Thorsten »

Hi,

sorry, my answer was wrong. If the admin saves the answer for an open question the user who added the question will be notified by mail.

bye
Thorsten
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skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 »

What i have done is, as soon as the admin answers a question. The question get deleted from open questions. In this case, how the user will receive a notification regarding his/her question is answered.

Is there any way that all the email communications to admin, groups and users be in HTML instaed of plain text?

Thanks
Thorsten
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Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten »

Hi,

the notification will be send before the open question is deleted.

We only send text mails, no HTML mails.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist
skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 »

Hello,
i didn't quite understand by "the notification will be send before the open question is deleted".
Simple question is, will the user get a notification that his/her question is answered or received a comment? If yes, please let me know which file and the line number.

Thanks
Thorsten
Posts: 15559
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten »

phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist
skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 »

Hello Thorsten,
users are getting notifications when they registers but when they post a question or receives an answer/reply to their question, they do not receive any notifications.

Thanks
Thorsten
Posts: 15559
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten »

Hi,

I'll check it.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist
skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 »

Hello,
any updates?????
Thorsten
Posts: 15559
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten »

Hi,

currently I'm really busy. Please stay tuned.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist
skumar96
Posts: 48
Joined: Wed Nov 16, 2016 7:27 pm

Re: User Emails

Post by skumar96 »

Hello,
any updates?????
Thorsten
Posts: 15559
Joined: Tue Sep 25, 2001 11:14 am
Location: #phpmyfaq
Contact:

Re: User Emails

Post by Thorsten »

Hi,

no, as I wrote, I was offline for two weeks.

bye
Thorsten
phpMyFAQ Maintainer and Lead Developer
amazon.de Wishlist
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